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Nouveau signal numérique
Bonjour, Je suis passé du signal analogique vers le numérique sans problème avec mon téléviseur Samsung mais j'en possède un second de marque Hisense (acheté chez Electro Dépôt il y 3 ans) qui me pose problème. Cette marque n'apparaît pas dans la liste reprise par Voo, est-ce donc sans espoir ? Cet
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Ma Carte TV
Hello @gkalayci, It isn't a general mistake, what do you notice disconnection or speed problems ? By cable, by Wi-Fi or by the twice ? I await your return. Have a nice evening.
No stable internet - since yesterday
Hello, since yesterday I am experiencing unstable internet connection - based in ixelles. And no, I haven’t changed the place of my modem nor anything else. Yes, I switched it off and on. Not much has changed. Is there a problem in my neighbourhood? I already sent the question to th
Problème
Cancellation of contract
Hello, I have been trying to reach you by phone to terminate the contract but I am unable to get though. Could you please advise if I could cancel online or by other means? Thank you!
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Ma connexion Internet
What do you mean by "but could not connect" ? The number is correct. This is the only way to cancel a product/ a contract, I can't do it by myself, I'm sorry.
Termination of phone service
Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet. Initially y
Problème
Hello @Ole, Did you by any chance try the manipulation advised by @roylion15 ? It should solve your hotspot issue.
VOO mobile keep display as Proximus
I have since a few months had 2 VOO sim cards, they work resonable fine, but when I look in settings and mobile service, it says the number is Proximus…..and this causes all sorts of issues from unable to set up hotspot to having major problems when travelling and it can take hours before the data r
Problème
Hello, Do you recieve your bill by the post (paper bill) or by mail ? If you receive a paper bill, maybe it change for un electronic bill and it is in your mailbox ? (sorry for my "old school English" :8)
Did not receive bill for July 2017
Hello, I did not receive my bill for July 2017. Please let me know what needs to be done. Thanks
Question
Bonjour vous pouvez clôturer le sujet pour ma part ses by by voo ,au 18/11/2020 un autre fournisseur viens installé mes service ,je crois avoir été assez patient comme sa ,j'attendrais votre couriez pour restitué vot
page internet trés lente a s'ouvir
Bonjour j’ai bien reçus le modem technicolor en remplacement du CG3700 mes depuis mes page sont lente a s’ouvrir que faire ,voici les niveaux du modem, Merci
Problème
sur google j'ai le message suivant request forbidden by administrative rules.
Problème voo tv +
Bonjour , depuis hier l’application sur Apple TV fonctionne plus j’ai désinstallé et réinstaller rien à faire, que faire ? Message d’erreur… oups http 1000
Question
Solution acceptée
Voo Internet Security +
Bonjour, J'aimerais savoir, pourquoi Voo Internet Security +, me demande de Supprimer Voo Internet Security + By F-Secure ? Merci
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Ma sécurité sur le web
Hello, The Downstream modulation used by VOO is QAM256 and the Uptream modulation is QAM32 , this is correct , there is no problem with this. Please post your modem signals levels by following this procedure , it will help see if your line as a obvio
No Ranging Response received - T3 time-out
Good morning,recentrly I'm having problems with the internet connection. More and more often the connection just drop during the day.When I was able to open the router page in the event log I noticed multiple CRITICAL messages "No Ranging Response received - T3 time-out".Just googling it there are t
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Jonathan, votre nouvel officiel VOO
Bonjour la Communauté ! Je me présente en deux mots, je suis Claudy Foc... heu non, je suis Jonathan : nouvel Officiel VOO, âgé de 36 ans ayant travaillé 7 ans au Service Technique de VOO et presque 8 au Service Administratif. À la base, je suis Technicien Informatique de formation. Je suis
Article
Bienvenuuuue !
Jonathan, votre nouvel officiel VOO
Bonjour la Communauté ! Je me présente en deux mots, je suis Claudy Foc... heu non, je suis Jonathan : nouvel Officiel VOO, âgé de 36 ans ayant travaillé 7 ans au Service Technique de VOO et presque 8 au Service Administratif. À la base, je suis Technicien Informatique de formation. Je suis
Article
By the way, les niveaux modem du message initial semblent bien haut, non ?
Vitesse de download pas à 400Mb comme attendu
Bonjour, Depuis début de ce mois, nous avons fait les démarches nécessaires afin d'obtenir le débit proposé par VOO de 400Mb en download. Avant, nous n'avions que l'Internet Wahoo et le téléphone fixe. Avec cette configuration, nous avions depuis peu une vitesse en download de 200Mb, et parfois mêm
Problème
Hi @Rajesh, I notice that your region is currently impacted by a general outage. We are currently doing everything possible to resolve the situation as soon as possible. Everything should be back in order by 3pm. Thank you very much for your unde
My Internet has stopped working
Hello, My internet is not working. The DS light keeps blinking. Rebooted the modem also couple of times. Pls may I request you to resolve the issue at the earliest Thanks, Rajesh
Question
Bonjour @Lily Ireland Toutes les boutiques ne reprennent pas le matériel, en effet. Concernant votre box-évasion, vous avez été dans un magasin situé Rue du Commerce 2, 6900 Marche-en-Famenne ? Car les seules boutiqu
Restitution de matériel
Bonjour j'ai restitué ma seconde Box Evasion il y a plus d'une semaine, je n'ai pas reçu de document provenant de la boutique VOO, l'employé ma dit que je le recevrai par mail. Je n'ai rien reçu (dans mes spams non plus ). Que dois-je faire ? Merci d'avance.
Question
Unfortunately none of the neighbours I know. maybe it will fix itself by morning….
no internet since 20.44
Hi there - I’m away from home and a Freind is staying in my apartment. The internet has been out since 20.44 this evening. Is there anyone at voo who can investigate? thanks in advance
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Solution acceptée
Did not receive my paper bill for the current month even after requesting it by email previously Hello aradhana, Ask this by mail is maybe not enought, your bill is probably always in your mail, but you kan change yourself the path of your bill in
Did not receive my paper bill for the current month even after requesting it by email previously
Hi, Please help. Did not receive my paper bill for the current month even after requesting it by email previously Thanks Ara
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I am trying to contact the number given by a retail office, but never helpful. I was told their collogue will call me back as soon as possible after one week even after calling multiple times the same answer only, but never contacted by anyone so far
I want to cancel my contract
Hello I need to cancel my contract. I used on-line option to cancel by scheduling a call 3 times but haven't received any call or an update. Please guide with the process. I just need to cancel immediately. Regards SA
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Bienvenue parmi nous !
Nicolas, un Officiel VOO de plus.
Bonjour à tous, J’ai le plaisir de vous annoncer mon arrivée dans la team des Officiels VOO. Cela fait bientôt 9 ans que je travaille pour VOO, j’ai commencé ma carrière au service technique puis au Pôle Expert et je viens de quitter le support B2B après 5 années de loyaux services. Pour parl
Article
Did you perform this speed test by cable directly connected to the modem without any other accessories ( switchs, router, CPL ) or by WIFI ?Can you post your modem signal levels ?https://forum.voo.be/ma-connexion-internet-17/tuto-verifier-les-niveaux
roylion15
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Slower internet 21 June (from average 107Mbps to 70Mbps)
In the month of June there were several internet interruptions, longest 1 hour and 22 min on Wednesday 12/6. I have daily small speedtest running, which started reporting remarkable slower speed since 21/6 of that month.I've a NET Wahoo subscription which gives 125Mbps, previously speeds average at
Question